Now more than ever, improved service effectiveness and customer satisfaction is critical to differentiate your company, reduce costs and increase your customer retention and upsell rates.

In today's challenging economy, customers demand superior service and support as the price for their ongoing loyalty and business. In response to these demands, organizations are ramping up their multichannel customer service initiatives.

Challenges in Customer Care

iSite provides a comprehensive customer service solution, completely customizable to your business processes, and scaleable to meet enterprise demands. It delivers customer information, case management, service history, and support knowledge directly to the desktops of agents, customer service representatives and supervisors. Easy-to-use tools deliver consistent, efficient service that enhances customer loyalty to sustain long-term business and increase lifetime value.

iSite has helped organisations across all sectors to:

• Communicate and interact better with their customers, building customer satisfaction and loyalty
• Manage every aspect of customer care more efficiently, automate service processes
• Set, measure and improve customer service targets, such as query response rates
• Keep track of how much it costs to support various customers
• Enable customer customer self-service, increase customer loyalty, control costs
• Retain and help upsell accounts, increasing revenue and profitability
• Integrate with existing technologies

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What Makes Us Different?

iSite is not just selling technology. We have a long standing and deep experience in Customer Care and CRM and we use it as a catylist to help companies transform their business. Our primary focus is your business objectives and we have developed a tested and proven Customer Care and CRM framework that we use to guide an organisation through the changes necessary to:

• Align customer care goals, employees, process and technology
• Set objectives and motivate the team to succeed
• Improve communication and interaction with your customers across all touchpoints
• Drive Adoption and sharing of information across the business

Dynamics CRM Sample Customer Care Views

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Resources & Whitepapers

• Managing your Customers for Business Growth: A Report on Customer Relationship Management in Ireland | Download
• Maximizing Customer Retention: A Blueprint for Successful Contact Centers | Download
• On the front lines: The role of information in enhancing customer service | Download
• Boost service effectiveness and customer satisfaction with Microsoft Dynamics™ CRM | Download
• The Forrester Wave™: CRM Suites Customer Service Solutions, Q3 2010 | Download

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Get a Free CRM Evaluation

Please fill out the short form below to qualify for a Free CRM evaluation focused on Customer Care. One of our specialised CRM consultants will be in touch with you shortly.