Dynamics CRM Events
iSite Dynamics CRM Free Event
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Event Details
iSite and Microsoft are delighted to showcase the new Dynamics CRM 2011 Online. You’ve heard the radio advert, now see it in action!
In today’s environment it is more important than ever to know and serve your customers better than the competition. We will show you how you can use Microsoft Dynamics CRM to both protect your existing customer relationships and grow your business through managing sales and interactions with prospects and potential clients.
- Connect with your customers
- Gain better business insight
- More productive people and processes
- Reduce IT costs
- Respond to changing business conditions
Time: TBA.
Place: Microsoft Dublin Office, Envisioning Center, Atrium B (Building 3)
Carmanhall Road, Sandyford Industrial Estate See Map
Event Agenda
08:45-09:15 | Registration and Tea / Coffee09:15-09:30 | Welcome and Introduction – Dave Muldoon, CEO iSite
09:30-11:00 | Dynamics CRM 2011 Demo
11:00-11:30 | Coffee Break
11:30-11:45 | iSite CRM Framework
11:45-12:00 | Making a business case for CRM – Dave Muldoon, iSite
12:00-12:15 | CRM for Mobile – Mark Flanagan, iSite
12:15-12:30 | Q&A with Panel
12:30-13:30 | Lunch
- Sales and Marketing
- Customer Care
- Information Technology

- Loss of trust in field sales personnel – can’t see the field sales activity
- A Sales team is a big expense - no accurate return on investment
- What customers and prospects can we target and also track the return on our marketing campaigns

- Customers talking to different people about different issues or problems
- No measurement of how long it takes to respond to customers
- We are not keeping track of the costs in supporting our customers

- Off-the-shelf business applications don’t always provide users with the advantage that they need.
- IT may not have the resources or budget to properly build the applications that the business requires.
- xCRM helps IT with a flexible platform that accelerates application delivery – five time faster development times with an equally impressive ROI.


