Dynamics CRM 
Resources
Resources
Dynamics CRM Resources
Read our Londis Case Study in Microsoft's latest whitepaper about Dynamics CRM in Ireland.
Sales & Marketing
- Dynamics CRM Investment in a Down Economy | Download
- Aberdeen Insight Customer Adoption and Sales Intelligence | Download
- The Economist: Enhanced Sales Productivity | Download
- Dynamics CRM and Social Networking | Download
- Improving Sales Productivity: Sales and IT Leadership | Download
- Sales and Marketing: The New Power Couple | Download
Customer Care
- Managing your Customers for Business Growth: A Report on Customer Relationship Management in Ireland | Download
- Maximizing Customer Retention: A Blueprint for Successful Contact Centers | Download
- On the front lines: The role of information in enhancing customer service | Download
- Boost service effectiveness and customer satisfaction with Microsoft Dynamics™ CRM | Download
- The Forrester Wave™: CRM Suites Customer Service Solutions, Q3 2010 | Download
- The Forrester Wave™: CRM Suites For Midsized Organizations, Q2 2010 | Download
- The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 | Download
Extended CRM
- Building Business Applications with Microsoft Dynamics CRM 2011 | Download
- Developing ISV Applications using Microsoft Dynamics CRM | Download
- Maximize the Value of your Custom Business Applications with Microsoft Dynamics CRM | Download
- The xRM Advantage for Solution Builders | Download
- xRM Framework and Microsoft SharePoint | Download
- Microsoft Dynamics CRM as a Solution Development Framework | Download
- Accelerate the creation of line-of-business (LOB) applications using Microsoft Dynamics® CRM as a flexible development platform | Download
Accelerators
- Social Networking, Portal Integration, Practice Relationship Management: Sales & Marketing
- Reporting – Analytics R2: General CRM
- eService: Customer Care
- Notifications: General CRM
- Event Management: Sales & Marketing
- Extended Sales Forecasting: Sales & Marketng
Articles
Dynamics CRM
Free 30–Day CRM Trial
Introduction to Dynamics CRM
Customer Testimonial
“The reality is that what we’ve had delivered has exceeded our expectations. In 12 months’ time we want every person in the organisation to be able to give the right level of service to every customer. We want to be in a position where we can have meaningful conversations about the level of service we provide with each individual customer rather than just dealing with anecdotes. Ultimately it helps build better relationships with our retailers.”
– Claude Tonna-Barthet
Customer Operations Director
ADM Londis plc
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