Microsoft Dynamics CRM Named Leader in Gartner’s Magic Quadrant

Microsoft Dynamics CRM has been named a leader quadrant in Gartner Inc.’s 2011 Magic Quadrant for CRM Customer Service Contact Centers. The report looks at customer relationship management software for customer service representatives in the contact center.

“Delivering a positive experience is essential for any company to retain customers and grow its business,” said Brad Wilson, general manager of Microsoft Dynamics CRM product management. “Microsoft Dynamics CRM, through its familiar, intelligent and connected experiences, gives customer service professionals a complete view of their clients, along with insightful and actionable guidance enabling them to deliver the best possible customer service.”

Microsoft introduced a new version of its Customer Care Accelerator for Microsoft Dynamics CRM 2011. The new CCA provides commercial technical support as a certified solution for Microsoft Dynamics CRM 2011 on-premises and cloud-based configurations.